Working across language and culture

Working across language and culture online training gives you the key knowledge and practical skills that you need to work effectively with migrants and refugees. Through interactive activities, you will explore the complexities of providing services that meet the individual needs of migrants and refugees. You will also reflect on your own culture and develop skills to minimise cultural misunderstandings at work.

Learning Goals

After this training, you will be able to 
- Explain the changing Australian cultural context and how service providers should respond
- Identify the specific needs of refugee and migrant clients
- Explain how to book, brief and use interpreters effectively
- Apply strategies for minimising issues during cross-cultural communication
- Reflect on how your own cultural preferences effect cross-cultural interactions

This course has eight 10-12 minute modules which can be completed at your own pace or in one session of ninety minutes. 

Please Note: we use Flash software for this online module, while it works on most browsers there are preferences to ensure it operates effectively. We recommend you use Google Chrome or Mozilla Firefox browsers when accessing this course. Mobile devices accessing the course and smartphones using Apple’s operating system (iOS) won’t work. There may be some problems using Internet Explorer browser so we recommend not using it.

If you don’t have the flash player plug-in please click here to download and install.